AutoChat

Auto Chat

Privacy Policy

We are committed to respecting your privacy and ensuring the security of your data. Please read this Privacy Policy carefully to understand how we handle your information.

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Introduction

In our mission to make commerce better for everyone at Auto Chat, we collect and use information about you, and our

  • merchants using Auto Chat to power your business
  • customers who shop at a Auto Chat -powered business
  • visitors to Auto Chat websites, or anyone contacting Auto Chat support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Auto Chat admin or by email).

‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

https://autochat.ae will not pass any debit/credit card details to third parties’’

https://autochat.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

Our values

Trust is the foundation of the Auto Chat platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

Your information belongs to you

We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We protect your information from others

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

Google OAuth & Google Sheet Integration information

 

AutoChat respects your privacy and is committed to safeguarding your data. We use Google OAuth for integrations, strictly adhering to Google’s User Data and Developer Policy. Our app requests only necessary permissions to enhance our WhatsApp chatbot and Google Sheets integration, ensuring data is used solely for improving user-facing features and security. We do not transfer or sell data to third parties, engage in advertising, or allow human data reading without explicit consent. Our team follows stringent data handling and security practices, compliant with Google’s requirements. 
AutoChat use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”

Data Sharing and Third-Party Use

At AutoChat, we prioritize your privacy and the security of your data above all else. We firmly believe in the importance of keeping your personal information confidential. To this end, we guarantee that we do not share, sell, or distribute any user data to third-party services or AI models without your explicit consent.

Your trust is important to us, which is why we offer you complete control over how your data is used. While our platform does provide the option to leverage advanced AI features for enhanced functionality, any decision to use these features and share your data with AI models is entirely up to you. Should you choose to utilize these AI capabilities, please be assured that your data will only be processed after receiving your clear and informed consent. This approach ensures that you enjoy the benefits of AI integration without compromising on your right to privacy.

We are committed to transparency and giving you full control over your personal information. If you have any questions or concerns about our data handling practices, please feel free to reach out to us.

We help merchants and partners meet their privacy obligations

Many of the merchants and partners using Auto Chat do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs, documentation and whitepapers covering the most important privacy topics, and respond to privacy-related questions we receive.

Why we process your information

We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Auto Chat platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). We calls these reasons “legitimate interests.” These “legitimate interests” include:

  • preventing risk and fraud
  • answering questions or providing other types of support
  • helping merchants find and use apps through our app store
  • providing and improving our products and services
  • providing reporting and analytics
  • testing out features or additional services
  • assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

One of the ways in which we are able to help merchants using Auto Chat is by using techniques like “machine learning” ( “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have significant privacy implications (for example, reordering how apps might appear when you visit the app store).

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Auto Chat, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

If you buy something from a Auto Chat -powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. As such, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.

If you would like to designate an authorized agent to exercise your rights for you, please email us from the email address we have on file for you. If you email us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where we send your information

We are a UAE based company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. If you would like more information about where your information might be sent, please contact us.

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. 

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services. 

Payment Confirmation 

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at support [at] autochat.ae. If you would like to submit a legally binding request to demand someone else’s personal information (for example, if you have a subpoena or court order).

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